SHIPPING & RETURN POLICY
Dead Sea Mall Inc. will ship your order to any location in the world.
All items are in stock, however the company reserves the right to inform you within 48 hours if the item you have chosen is temporarily out of stock and will notify you as to when the item is expected to be in stock, prior to the order being processed.
We generally ship your package within 1-3 days of receiving your order.
Shipping charges are in US dollars. The customer is responsible for any import duties or taxes that may be imposed on international orders.
Shipping charges are based on the method you choose:-
Registered Airmail ** (Minimum Order $40)) 10–14 Business Days FREE
Registered Airmail ** 10–14 Business Days $12.95
Express EMS4 – 7 Business Days $19.95
We hope that you will be 100% satisfied with your purchase. If for one reason or another, one of our products does not meet your expectations, we apologize in advance and will work with you to rectify the matter as soon as possible. Please read the following carefully.
UPON RECEIPT OF YOUR PRODUCT:
Check for products arriving with shipping damage.
Please examine all products upon receipt. If the package is damaged in transit, do not accept the shipment, unless you can determine that the product inside has not been damaged. You may open the package to see if the damaged packaging has impacted your purchase. In the event that your package is damaged, immediately notify both the shipping company and us.
To follow our return procedure, please contact our Customer Service staff. We will replace your purchase immediately at no charge and pay for all associated shipping costs.
BRAND NEW, UNUSED, UNOPENED PRODUCTS:
If you are not satisfied with your purchase, we will allow you 30 days to notify us that you need to return your merchandise no questions asked, this includes if it has been received as a gift. Items that are in their original brand new condition and in their original packaging will be refunded for the full amount of the product, but the client will be responsible for return shipping costs. Please contact our Customer Service staff if you would like to return your product.
Please retain both receiving and/or return shipping and tracking slips so this information can be used to expedite any credits in the event of a return.
Please contact our Customer Service staff if you would like to return your product. Dead Sea Mall will then issue you a RMA number (valid for 30 days). Customers must have an RMA number in order to return a purchase. Unauthorized returns will not be refunded and will be returned to the customer.
The RMA number is to be placed on the shipping label below the shipping address
provided by Customer Service. All returns must be in the original packaging.
Once the item is received at our offices in Israel and is verified to be in original
condition, Dead Sea Mall will credit the customer's credit card or PayPal account. Customers should allow 30 days for a refund to appear on their statements.
If the customer should wish to cancel an order for any reason, contact must be made with our Customer Service Department by email within the same business day (Mon.-Fri, 9 a.m.-5p.m. EST). We will do everything we can to stop your order from shipping; however we cannot guarantee that we will succeed. If we are unable to cancel the order, the customer will be liable for all shipping and handling charges both outbound shipping (including special shipping) and return. Orders that are placed on weekends or weeknights must be cancelled by the end of the next business day.